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Warning from Trading Standards

posted 17 Jan 2013, 05:55 by Blackwater & Hawley NHW
Rogue Traders are currently cold calling in the Church Crookham and surrounding area of Hampshire offering free loft and cavity wall insulation.
Rogue Traders are currently cold calling in the Bordon, Whitehill and surrounding area of Hampshire offering to clear moss from roof tiles. The traders are not providing the appropriate Notice of Right to Cancel and Cancellation Form as required by law, and additional work if often found which may be unnecessary.
Trading Standards would advise consumers not to agree to work that is instigated as a result of a cold call or via a leaflet drop. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.
Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing or via the website
Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 7 day cooling off period. Work should not commence until this period has ended, unless written agreement is obtained from that consumer beforehand.
Further information about the eligibility criteria for assistance with funding for loft and/or cavity wall insulation can be obtained from the Energy Saving Trust on 0300 123 1234.

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's
Quick Response Team on 01962 833666
(Monday – Friday 0900hrs to 1700hrs)
where specially trained officers are on hand to provide advice.
If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.