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101 Single Non-Emergency Number (SNEN)

posted 11 Jul 2011, 10:16 by Blackwater & Hawley NHW   [ updated 11 Jul 2011, 10:26 ]
Beginning this month, 101 will be rolled out nationally to all police forces in England. The roll-out will start in London and the south of England, with more forces coming online each month moving north, and will probably be completed by the end of this calendar year. This means that by early next year, people will be able to dial 101 wherever they are if they want to talk to the police about non-urgent matters. 101 becomes a true alternative to 999. You will even be able to dial 101 from Dorset if you want to talk to Hampshire Police, as callers will be given the option of either speaking to the local force relevant to their current location, or to any other force in the country. 
From July 2011 calls to 101 will cost 15p for the entire call, no matter how long the call or what time of day it is.  This applies to both landlines and mobile phones.  For the first time ever, everyone calling the police for non-emergency matters will know exactly how much it will cost them and will be assured of equal access whether they are on a pay-as-you-go mobile or a home landline. For many, this will be cheaper than the current cost of calling the police for non-emergencies - calls to some existing police non-emergency numbers (such as 0845) can cost up to 40p per minute on pay-as-you-go tariffs.
The original 10p tariff was set for the pilot programme in 2006 and as the 101 number is now being introduced nationally it has been necessary to increase the cost to the caller to ensure that the service remains financially sustainable.   Police forces and government receive no money from calls to 101 – all charges go to the telephony companies to cover the cost of carrying the calls.